Features - ComeChat

Team members can access to all channels with one(1) central platform.

Simply connect and view messages from eight(8) channels or more. Invite members with different
level of access based on your business hierarchy.

ComeChat creating dedicated task and tickets upon customer enquiries

Can tailored support be dedicated to customer's need? Yes! Team members will be allowed to create, view and solve tasks and tickets at the same place.

Let ComeChat AI function reads your conversations, providing the most accurate possible answer.

Worrying about overwhelmed and out of office messages? Our AI will assist and provide automatic support 24/7.

Store your customer information and segment based on your need and priorities.

Segment based on channels, case priority and assignee so you can track the activity for your customer from the moment chat has been initiated.

Capture input and get notified upon form submission from your customer.

What if customer want to request business owner to call them back for direct call? We got you covered! Get notified at the platform and get back to your customer at the shortest time as possible.

All team member access all channel messages with 1 central platform.

Simply connect and view messages from more than 8 channels. Invite your member with different access level based on your business need and privacy.

Created dedicated task and tickets upon customer enquiries

Customer need extra and tailored support for dedicated issue? No worries! Team member allow to create, view and solve tasks and ticket at the same place.

Let AI read your conversation and provide the most accurate answer as possible

Worry about overwhelmed and out of office messages? Let the AI assist and CHATGPT provide automatic support 24/7 whenever you want.

Store your customer information and segment based on your need and priorities

Segment based on channels, case priority and assignee so you can track the activity for your customer from the moment chat has been initiated.

Capture input and get notified upon form submission from your customer

What if customer want to request business owner to call them back for direct call? We got you covered! Get notified at the platform and get back to your customer at the shortest time as possible.

List of functions available

Forms

Create forms and provide customers with an alternative to reach out besides chat.

Notes

Take note of customer's special request for handling purposes among team member.

Tickets

Create tickets for special cases providing dedicated support to customers.

Access

Invite team members with different access level of chat/messages.

Meeting

Schedule meetings together with created task and ticket all in one place.

Collaboration

Team inbox with internal chat can easily switch between chatbot or manual reply mode.

CRM

With prioritised segment for each ticket and enquiry, no customers will be left unattended.

Visitor Tracking

Track customers thread all the way from beginning till their case is settled.

Integration

Integrate with other tools such as google sheet, CHATGPT for automation and data visual.

ComeChat 1.0

Ticketing Enquiring

Task Management

Form Responses

Knowledge Base

Group Chat (non API)

Sync Past WA Chats

ComeChat 2.0

Number Privacy

Appointment Scheduling

Announcement Blasting

AI-generated Response

Ecommerce Ordering

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