 New Feature Launch: Smarter Employee Response Time Tracking!
We’re excited to introduce a game-changing upgrade designed to help businesses gain crystal-clear insights into team performance
— Employees Working Hours Response Tracking!
Until now, response time analytics could be misleading. For example, if a customer sent a message on Saturday and the employee replied on Monday, the system would show a 2-day delay, even though the employee responded promptly during their working hours.
 With our new enhancement, response times are now accurately measured based on working hours, giving managers real visibility into team efficiency. Responses sent outside working hours are also tracked, so you’ll always get the complete picture. Gain powerful analytics to better understand productivity, customer responsiveness, and team performance.This feature empowers businesses to track response times fairly and transparently—helping you improve service levels without penalizing employees for their time off.
